Training Materials

User Manuals and Job Aids

User Manuals

Job Aids

EVV and TVV Training Videos

EVV Town Hall Webinar (with subtitles)

This Town Hall formatted webinar is available to play for people that are new to using EVV. This Training reviews the basics of using EVV for Participants and their workers.

How to use IVR to Record Shifts

Video – How to use IVR to Record Shifts

Employer Shift Review and Approval with IVR

This video explains how employers can use IVR to review and approve shifts worked. It includes an explanation of the process and a recording of a sample call to the IVR system.

EVV Training Videos (Spanish and Russian Subtitles)

Evvie Video #1 – How to use the Evvie Mobile App

Getting Started, Log In, Record Shifts, Offline Shift Submission, Troubleshooting

Evvie Video #2 – How to View & Approve Shifts in the Evvie Portal Web App

This video explains the steps to view and approve shifts in the evvie portal web app.

Evvie Video #3 – How to Deny a Shift and Adjust a Shift in the Evvie portal Web App

Learn how to deny and adjust shifts in the evvie portal web app.

Evvie Video #4 – How to Create Manual Shifts in the Evvie portal Web App

This video will explain when, why, and how to create a manual shift in the evvie portal web app.

Email Set up Training Videos

Email Requirements Overview

The purpose of this video to discuss the requirement for providing an email address for successful enrollment into your HCBS providers programs.

Google Gmail Email Setup Tutorial

The purpose of this tutorial is to demonstrate the process of setting up a free email account with Google Gmail.

Microsoft Outlook Email Setup Tutorial

The purpose of this tutorial is to demonstrate the process of setting up a free email account with Microsoft Outlook.

Yahoo! Mail Email Setup Tutorial

The purpose of this tutorial is to demonstrate the process of setting up a free email account with Yahoo! Mail.

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