Training Materials

Job Aids

How to Use IVR to record shifts: (English)
Employer How to Approve Shifts using IVR: (English)

User Manuals and Job Aids

Links to One-page Guides

Document Name

English

Español

(Spanish)

Русский

(Russian)

Hmoob

(Hmong)

Soomaali

(Somali)

नेपाली

(Nepali)

Tiếng Việt

(Vietnamese)

عربى

(Arabic)

普通话

(Mandarin)

한국인

(Korean)

កម្ពុជា។

(Cambodian)

ગુજરાતી

(Gujrati)

FMSOne Sign Up Guide

link

How to Download evvie Mobile App

link

Using the evvie Mobile App

link

How to Approve Shifts in evvie Portal

link

How to Adjust Shifts in evvie Portal

link

How to Create Manual Shifts in evvie Portal

link

How to Use IVR to Record Shifts (Workers Only)

link

How to Use IVR to Approve Shifts (Employers Only)

link

TBD

link

How to Reset Your FMSOne Password

link

TBD

How to Unlock Your FMSOne Account

link

TBD

How to Log Out of the evvie Mobile App

link

How to Submit Time Worked When the DCW Forgets or is Unable to Clock Out

link

How to Submit Time Worked When the evvie App, evvie
Portal, or Both are Temporarily Not Working

link

Links to Full User Manuals/Guides

Document Name	English	Español (Spanish)	Русский (Russian)	Hmoob (Hmong)	Soomaali (Somali)
evvie and evvie Portal User’s Guide	link	link	link	link	link
FMSOne User Guide	link	link	link	link	link
Participant Dashboard User’s Guide	link	TBD	TBD	TBD	TBD

Links to Training Videos* (Subtitles available: English CC, Español, Русский, Hmoob, and Soomaali)

Video Name/Link	Length of Video
evvie and evvie Portal User Training (four videos)	~ 20min total
How to use IVR	4:43
FMSOne User Training	14:29

*Alternate Languages can be accessed by clicking the [CC] icon in the lower right side of the video. We also recommend watching videos at 0.75x speed when using captions in non-English languages. This can be done by clicking the settings (gear) icon, next to the [CC] icon, selecting speed, then selecting 0.75x.

EVV, TVV, and ESS Training Videos

EVV Town Hall Webinar (with subtitles)

This Town Hall formatted webinar is available to play for people that are new to using EVV. This Training reviews the basics of using EVV for Participants and their workers.

How to use IVR to Record Shifts

Video – How to use IVR to Record Shifts

Employer Shift Review and Approval with IVR

This video explains how employers can use IVR to review and approve shifts worked. It includes an explanation of the process and a recording of a sample call to the IVR system.

ESS Portal login training

EVV Training Videos (Spanish, Russian, Hmong, and Somali Subtitles)

Evvie Video #1 – How to use the Evvie Mobile App

Getting Started, Log In, Record Shifts, Offline Shift Submission, Troubleshooting

Evvie Video #2 – How to View & Approve Shifts in the Evvie Portal Web App

This video explains the steps to view and approve shifts in the evvie portal web app.

Evvie Video #3 – How to Deny a Shift and Adjust a Shift in the Evvie portal Web App

Learn how to deny and adjust shifts in the evvie portal web app.

Evvie Video #4 – How to Create Manual Shifts in the Evvie portal Web App

This video will explain when, why, and how to create a manual shift in the evvie portal web app.

Email Set up Training Videos

Email Requirements Overview

The purpose of this video to discuss the requirement for providing an email address for successful enrollment into your HCBS providers programs.

Google Gmail Email Setup Tutorial

The purpose of this tutorial is to demonstrate the process of setting up a free email account with Google Gmail.

Microsoft Outlook Email Setup Tutorial

The purpose of this tutorial is to demonstrate the process of setting up a free email account with Microsoft Outlook.

Yahoo! Mail Email Setup Tutorial

The purpose of this tutorial is to demonstrate the process of setting up a free email account with Yahoo! Mail.